Refund & Cancellation Policy

This policy applies to every tour booked through this website or directly with VRJ Ceylon Tours. When you book, only a 20% deposit is charged online. The remaining balance is paid after you arrive in Sri Lanka, so the deposit is the only amount at stake if you cancel before your tour begins.

Email us at vrjceylontours@gmail.com with your booking reference (it starts with "VRJ-") and the name of the lead traveller. Your cancellation takes effect on the date we receive your email, and we'll confirm it in writing within 2 business days. You can check your booking status at any time on our booking lookup page.

Charges depend on how far ahead of your tour start date we receive your cancellation:

• 30 days or more before the start date: full refund of your deposit.
• 15 to 29 days before the start date: 50% of your deposit is refunded.
• 14 days or fewer before the start date, or if you don't arrive for the tour: the deposit is non-refundable.
• No further charge applies, because the balance is only paid once you are in Sri Lanka.

We'll try to accommodate a change of travel date or group size. Changes requested 30 days or more before the start date are free, subject to availability. Changes requested later are at our discretion. If we can't make the change and you decide not to travel, the cancellation charges above apply. Any price difference for the new date or group size is reflected in your balance.

If we have to cancel your tour for any reason other than events beyond our control, you choose between a full refund of everything you've paid us or moving to another date or tour at no extra cost.

Sometimes a tour can't run safely as planned because of severe weather, natural disasters, government travel restrictions, public-health emergencies or civil unrest. In that case we'll first offer to reschedule without any cancellation charge. If rescheduling isn't possible, we'll refund your deposit less any costs we have already paid to hotels or other suppliers for your booking and can't recover. We'll itemise those costs.

Once your tour has started, we can't refund any part you choose not to use, such as a missed activity, meal or night of accommodation, or leaving the tour early. If we fail to provide a service included in your booking, we'll refund its value or deduct it from your balance.

We strongly recommend comprehensive travel insurance that covers trip cancellation, medical emergencies and personal belongings. It protects you in situations this policy can't, such as illness before you travel.

Approved refunds are paid in the currency you were charged (USD) and back to the method you paid with:

• Card payments made through PayHere are refunded to the same card.
• Bank transfers are refunded to the account that sent the payment.
• We send approved refunds within 7 business days. Your bank usually takes a further 5 to 10 business days to show the refund on your statement.
• We aren't responsible for currency conversion differences or fees charged by your own bank or card issuer.

If you were charged twice, or your card was charged but your booking wasn't created, we'll refund the extra amount in full once we've checked it with our payment gateway. No cancellation charge applies.

If you're unhappy with a refund decision, please contact us before disputing the charge with your bank. We'll reply within 2 business days. Reach us at vrjceylontours@gmail.com or +94 777 810 814, or write to us at 240 B, Sriyani, Pothuwatawana. 61162